At AT Home Support, your privacy is of utmost importance to us. This Privacy Policy explains how we manage, collect, use, and safeguard personal information via our website, https://athomesupportacc.com.au. By continuing to access and use our site, you confirm your acceptance of the practices outlined in this policy, which operates in tandem with our Terms and Conditions.

Your Acknowledgement and Consent

By engaging with our website, you explicitly confirm that you understand and accept the contents of this Privacy Policy.

What Constitutes Personal Information

“Personal information” refers to any data or opinion about an identifiable or reasonably identifiable individual. This includes information whether it is factual or not, and whether it exists in a recorded format or not. Generalised or de-identified data that cannot be associated with a specific individual does not fall within this definition.

Information We May Collect

• Your name
• Email address
• Phone number

Additionally, we collect non-personal data such as aggregated metrics and user behavior on our website through cookies and analytics services. This helps us enhance the site’s performance and usability, though this data does not identify individual users.

How We Gather Information

We obtain personal information directly from you when you:

• Submit a contact form or inquiry
• Sign up for newsletters or receive updates

We also utilise cookies to monitor user interactions and improve your online experience. These cookies are not used to identify you personally but assist us in refining our digital services.

Why We Collect Your Information

• To improve our website’s performance and user-friendliness
• To respond effectively to your inquiries or feedback
• To deliver newsletters, service updates, and promotional content (all of which include an opt-out option)

We may collaborate with reputable third-party service providers to help deliver our services. These partners are contractually obligated to maintain confidentiality and adhere to Australian privacy regulations.

Your Rights to Access and Correct Information

As outlined in Australian Privacy Principles 12 and 13, you have the right to access any personal data we hold about you and to request corrections if your information is incomplete, inaccurate, or outdated. Should you wish to exercise these rights, please contact us via the details provided below.

Complaints and Concerns

If you feel your personal information has not been handled appropriately, we encourage you to contact us directly. We take all privacy-related matters seriously and will investigate your concern thoroughly. We may request additional information to help resolve your complaint. If you remain unsatisfied, you may escalate the issue to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Disclosure Outside Australia

AT Home Support does not typically share personal information outside Australia. If an international transfer becomes necessary—such as at your request—you should be aware that overseas entities may not be governed by Australian privacy laws. Once data is transferred beyond our jurisdiction, we cannot accept liability for its misuse.

Get in Touch

website:👉 https://athomesupportacc.com.au

OAIC

We promote and uphold your rights to access government-held information and have your personal information protected.